Are County Apothecary Products really All Natural? Yes!
We make truly natural soap and skincare products that are good for your health, good for your soul and good for the environment.
We use natural and organic ingredients from producers that employ earth friendly and sustainable harvesting practices.
We do not to use any harmful synthetic chemicals, fragrance, colourants, preservatives and animal ingredients in any of our products…ever.
To ensure purity, safety and consistency of all our products, they are made for us by a Canadian owned leading boutique manufacturer and product developer using our unique and specific formulations with Purslane extract.
Our manufacturer test all products by and on themselves. All products must pass a complete 100% confidence test that they can be used by everyone, even children before being released.
Our manufacturer and their suppliers both do not engage in animal testing of any nature.
Our products are reported to and compliant with the Regulations of the Cosmetic division of Health Canada.
Ingredient Quality
We use only food / cosmetic grade natural ingredients, most of which are organically grown or wildcrafted.
“98% of our ingredients are imported from countries such as France, USA, Brazil, Ghana, Malaysia, India, Russia, Egypt, Indonesia, Canada, Italy, Madagascar, Australia and many more.
If “it’s in our products it’s listed on our labels.”
Shipping Details
There is a flat $10.00 shipping fee charged to your order ( Canada)
There is a flat $15.00 shipping fee to charged to USA orders.
Free shipping (flat rate fee is waived ) on orders over $80.00 CAD
( North America )
All orders are shipped via Canada Post with expedited service with a tracking number.
Canadian orders should arrive within 3-7 days. International orders generally take 2-3 weeks. Expedited and regular mail do not have guaranteed delivery times.
Please email to verify we can ship to your country if you are located outside North America.
* Please anticipate that during these times , shipping may take longer. We cannot guarantee delivery dates for any shipments until further notice.
Customers are responsible to pay any customs fees and/or duty charges that apply at your destination.
Shipping cost are mostly higher that the amounts charged to customers. The shipping charges are not refundable for all shipped orders and returned packages under any circumstances.
Return Details
Unfortunately, we cannot accept returns on sale items or gift cards
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Return shipping is your responsibility
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards
Refunds
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at countyapothecary@gmail.com.
If your return is accepted, we’ll provide the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will need to pay for the return shipping.
You can always contact us for any return question at countyapothecary@gmail.com.
Privacy Policy
www.countyapothecary.com website is owned by County Apothecary, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by www.countyapothecary.com , which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using www.countyapothecary.com website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the www.countyapothecary.com , we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via countyapothecary@gmail.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to countyapothecary@gmail.com.
